How we work

At Campbell & McConnachie, we:

  1. Offer truly independent advice
  2. Invest time getting to know you and your circumstances
  3. Speak plainly and explain clearly
  4. Always do what we say we will
  5. Are continuously learning and advancing
  6. Are always transparent about costs and fees
  7. Value doing a good job for you, in a timely manner

The Financial Planning Process

1 – First appointment

Let’s talk.  Call up and make an appointment, either in person or via Skype.  You’ll meet with a friendly and knowledgeable professional adviser, fully qualified and experienced in dealing with situations such as yours.

This first hour is on us, and there’s no obligation from either side. You tell us what you’re looking for.  We’ll ask about your current financial circumstances, your short- and long-term goals, your thoughts and feelings around risk, etc.  Together, we’ll figure out if we can help you and how.

At the end of this first meeting, we’ll give you an honest appraisal of your situation, and, if we feel it’s in your interest to work with us, we’ll explain the next steps and outline the costs involved, depending on the level of service you feel comfortable with.

2 – Preparation of your action plan

With a full understanding of your situation, your adviser will work with our team of experts to research the best possible course of action for you, which may simply be advice, or it may involve investing in financial products.

We’ll create a clear action plan outlining our recommendations for reaching your stated goals. Usually, we’ll present this report at a second meeting.  

We want you to be completely clear on what we’re proposing, so if you have any questions or if there’s anything you don’t understand, just ask

3 – Instruction

Once you’re happy with the proposed plan, you may choose to instruct us to proceed.

If so, we’ll implement each of the steps, involving you as necessary, but otherwise leave it with us to look after your investments and keep you informed of progress.

4 – Review and refine

Most clients opt for a yearly review of their plan, either in person or by mail, depending on the level of service they prefer, but you can always contact us in between times if you’ve any concerns or questions.

Your financial situation will change over the years, so do keep us informed of any changes to your circumstances.  At your yearly review we can adjust your plan, if necessary and discuss other options that may be appropriate.

The Mortgage Process

1 – Information gathering

Get in touch as soon as you start thinking about a mortgage, we understand that it may seem
daunting but we can help simplify the entire process.

We’ll make an appointment for you to come in (or meet via Skype) and then send you a simple form to complete in advance so that we’re fully prepared for that first meeting

2 – Initial meeting

At the initial meeting, we’ll go through your financial situation and see what your options are.

By the end of this meeting, you’ll have a better idea of the amount of money you’re likely to be able to borrow and what the likely level of monthly repayments will be.  

3 – Find your property

You may already have a house in mind or you may be remortgaging your current property, but if you’re searching the market, you’ve got a realistic idea of what you can borrow so you can focus your attentions in the right price bracket.

4 – Full application

Once you’ve found the perfect house at the right price, get back in touch and we’ll begin the application.   This is where we finalise all the finer details, such as your lender, your product and your monthly repayments.  When these decisions have been made you can leave things with us to progress your application, we will be in touch when the mortgage offer is issued and your solicitor will take things from there.

Throughout the completion process, your personal mortgage adviser will be on hand to answer any questions. We’ll oversee the process and ensure that all parties have the right documents at the right time, avoiding unnecessary delays and miscommunications.

5 – Protecting your new home and your family

Now that you are looking forward to moving in, it is important that you are prepared for the responsibility of owning a home.  We want to make sure that should the unexpected happen you are adequately insured and can continue to afford your commitments and enjoy your property.  There is no obligation to take out cover but we want you to leave us in an informed position adequately prepared for your future.

How we’re paid

There are different ways in which we’re paid, depending on which service is provided. We will always advise you in advance of potential fees so you can make an informed choice before proceeding.

Wealth Management, Savings & Investments and Retirement Planning.

For our initial service we charge according to the level of work required and complexity of your needs.

For ongoing service, we normally charge a percentage of funds under management, typically this is 0.75%. For worked examples of our fees, take a look at our Client Service Agreement.

Mortgage Advice

For a new mortgage application, we typically charge £ 389.00.

We’re also paid a fee by the lender, based upon the amount you borrow.

If you need assistance arranging a new mortgage with your existing provider, there’s no direct fee, we’ll be paid by your lender based upon the amount outstanding.

Please read our Client Service Agreement.

Personal Insurance

The provider pays us commission, based upon the amount of cover, term and premium.

For more information on this or any other aspect of our service, please contact us on 01343 814000.

Take the next step

The best time to take the next step to secure your financial future is right now.
We’re here for you!

Campbell & McConnachie Ltd is authorised and regulated by the Financial Conduct Authority. Financial Services Register No: 789217 Campbell & McConnachie Ltd Registered Address: Harbour House 1 Shore Street Lossiemouth IV31 6PD. Neither Campbell & McConnachie Ltd nor its representatives can be held responsible for the accuracy of the contents/information contained within the linked site(s) accessible from this page. The Financial Conduct Authority does not regulate National Savings or some forms of mortgage (including Buy to Let), tax planning, taxation and trust advice, offshore investments or school fees planning. Your home may be repossessed if you do not keep up repayments on your mortgage. The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit ( The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK. Please read our Privacy Statement before completing any enquiry form or before sending an email to us.